Most
internet and Wi-Fi issues are related to your current agreed on speed with your
provider and or the number of connections on your home network.
The following are tools and information to
assist any troubleshooting on your home network.
Test Your Connection:
SpeedTest.net and Fast.com are
two easy to use services that work on all providers
https://speedtest.xfinity.com/
- Comcast specific Speed Test Tool
http://speedtest.frontier.com/speedtest.html
- Frontier specific Internet Speed Test Tool
This test will check the speed, latency, and jitter of your connection.
This is key, and will help validate the service being paid for by households or
subsidized by districts.
Manage Multiple Devices
& Streams
Be aware how many devices any
connected and online at the same time.
Multiple devices on at the same
time cause stress on a network and my cause speed issues.
A typical home with
download speeds being 5mb- 20mb may need to temporarily disconnect or turn off
WiFi on devices to free up resources.
FCC
Internet Speed Guide
|
The
FCC has a Broadband Speed
Guide, this is to o
give a basic idea of how fast your internet connection must be in order to
have a steady and reliable internet experience, as well as a Broadband Guide
to multiple users online at the same time.
Activity
|
Minimum Download Speed
(Mbps)
|
|
General Usage
|
|
|
General Browsing and
Email
|
1
|
|
Streaming Online Radio
|
Less than 0.5
|
|
VoIP Calls
|
Less than 0.5
|
|
Student
|
5 - 25
|
|
Telecommuting
|
5 - 25
|
|
File Downloading
|
10
|
|
Social Media
|
1
|
|
Watching Video
|
|
|
Streaming Standard
Definition Video
|
3 - 4
|
|
Streaming High
Definition (HD) Video
|
5 - 8
|
|
Streaming Ultra HD 4K
Video
|
25
|
|
Video Conferencing
|
|
|
Standard Personal
Video Call (e.g., Skype)
|
1
|
|
HD Personal Video Call
(e.g., Skype)
|
1.5
|
|
HD Video
Teleconferencing
|
6
|
|
Gaming
|
|
|
Game Console
Connecting to the Internet
|
3
|
|
Online Multiplayer
|
4
|